Introduction & Our Privacy Commitment
At QBet Casino, your privacy is not an afterthought — it is central to everything we do. We are fully committed to safeguarding the personal and financial information you share with us, handling it with care, transparency, and respect at every stage. This policy explains clearly what data we collect, why we collect it, and how it is used and protected. By using our platform, you can be confident that your information is in responsible hands. If anything in this policy raises questions, our support team is always available to help.
The Information We Collect
We collect personal data at several points throughout your time with us, beginning at registration. When you create your QBet Casino account, we ask for the following:
- First name and last name
- Email address and password
- Phone number
- Country of residence and preferred account currency
- Date of birth and gender
- Address details, including city, street, and postal code
This information is necessary to set up and maintain your account securely. We verify your identity via SMS code during registration to confirm that your contact details are accurate and that the account belongs to you.
As part of our compliance obligations — including Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements — we may request additional documentation at certain points. This typically involves proof of identity and proof of address, and it ensures we can operate responsibly within regulatory guidelines.
When you make deposits or request withdrawals, we also handle financial data linked to your chosen payment method. This data is processed solely to facilitate your transactions and is handled in accordance with applicable security standards. We do not store full payment card details on our own servers.
How We Use Your Data
The personal data we collect serves a number of specific, legitimate purposes. We do not use your information in ways that go beyond what is reasonably necessary to run our platform and comply with our legal obligations.
The primary reasons we process your data include:
- Account management: To create, maintain, and administer your QBet Casino account, including processing logins, managing preferences, and keeping your records up to date.
- Transaction processing: To handle deposits and withdrawals accurately and efficiently, and to maintain a clear record of your transaction history.
- Fraud prevention and security: To monitor account activity, detect unusual behaviour, and protect both you and our platform from unauthorised access or misuse.
- Legal and regulatory compliance: To meet our obligations under applicable laws, including AML regulations, and to respond appropriately to requests from regulatory authorities.
- Customer support: To assist you effectively when you contact us via live chat or email.
We may also use your contact details to send you promotional communications about relevant offers or updates. If you would prefer not to receive these, you can opt out at any time through your account settings or by contacting our support team. We will always respect your preferences promptly.
Data Sharing & Third Parties
We want to be entirely clear on this point: we do not sell your personal data to any third party, under any circumstances. Your information is not a commercial asset, and it will never be treated as one.
That said, operating a casino platform requires working with a number of trusted external partners. In order to deliver the services you expect, we do share relevant data with:
- Game providers: Partners such as Evolution Gaming, Ezugi, and Pragmatic Play may receive limited technical data necessary to deliver their games and live dealer services to you.
- Payment processors: Financial data is shared with the payment service providers who process your deposits and withdrawals. These providers operate under strict security and data protection standards.
- Regulatory authorities: As a casino licensed in Curaçao, we are required to share certain data with our regulatory body when legally obligated to do so. This supports compliance with AML and other applicable frameworks.
All third parties we work with are selected carefully and are contractually bound to handle your data responsibly. We do not permit them to use your information for any purpose other than the specific service they provide to us.
Data Security & Retention
Protecting your data from unauthorised access, loss, or disclosure is something we take seriously at a technical level. We use SSL (Secure Socket Layer) encryption to protect data transmitted between your device and our platform, ensuring that sensitive information — including login credentials and financial details — cannot be intercepted in transit.
Our systems are hosted on secure servers with access controls in place to limit who within our organisation can view personal data. We regularly review our security practices to ensure they remain appropriate as technology and threats evolve.
In terms of how long we keep your data: we retain personal information only for as long as is necessary to fulfil the purposes outlined in this policy or as required by law. Our regulatory obligations under AML legislation — as set out by our Curaçao licence — mean that certain records must be kept for a defined period following account closure. Once that retention period has passed and there is no other legal basis for holding your data, we take steps to securely delete or anonymise it.
If you have concerns about how your data is being stored or wish to understand more about our retention practices, do not hesitate to get in touch with our team.
Your Privacy Rights & How to Contact Us
You have meaningful rights when it comes to your personal data, and we are here to help you exercise them. Depending on applicable law, these rights may include:
- The right to access the personal data we hold about you
- The right to correct any inaccurate or incomplete information
- The right to request deletion of your data, subject to our legal retention obligations
- The right to object to certain types of processing, including direct marketing
Please note that some requests may be subject to legal limitations — for example, we cannot delete data that we are legally required to retain under AML regulations. We will always explain clearly if this applies to your request.
To exercise any of these rights, or if you have any questions about how your data is handled, you can reach our privacy and support team through the following channels:
- Live chat: Available directly on the QBet Casino platform, 24 hours a day, 7 days a week
- Email: Send your enquiry to our support team and we will respond as promptly as possible
We aim to acknowledge all privacy-related requests without undue delay. Contact our support team if you need any assistance managing your data or updating your account preferences.