QBet Casino Terms and Conditions

Introduction & Acceptance of Terms

When you open an account with us, you enter into a user agreement governed by these terms. They apply to all areas of our platform, including registration, financial transactions, promotional activity, and responsible account use. Continued use of the website, mobile site, or app services means you accept any applicable operational rules connected to your account.

We may review and update our terms where necessary to reflect legal, regulatory, security, or business requirements. It is your responsibility to check the current version before using the service. Where continued access is permitted after changes are posted, that use will be treated as acceptance of the updated terms.

These rules should be read carefully alongside any specific promotional terms, game rules, and payment instructions displayed on the relevant parts of our platform.

Account Registration & Verification

To use our services, you must complete the registration process accurately and in full. During sign-up, we ask you to follow these steps:

• Click the Register button on the homepage.
• Enter first name, last name, email address, password, and phone number.
• Select country of residence and account currency.
• Enter date of birth and gender.
• Provide address details including city, street, and postal code.
• Confirm agreement with platform rules.
• Verify via SMS code.

You must be at least 18 years old, or the higher minimum legal age in your jurisdiction if one applies, to register and use our services. By opening an account, you confirm that you meet this age requirement and that gambling is lawful for you where you are located. We operate under a licence issued in Curaçao, and we reserve the right to restrict or refuse access from jurisdictions where our services cannot lawfully be offered or used.

All information provided to us must be true, complete, and kept up to date. You may only register one personal account unless we expressly approve otherwise in writing. Accounts created with false, misleading, incomplete, or third-party information may be limited, suspended, or closed.

For account security and compliance purposes, we use an identity verification process based on the registration details you submit and SMS confirmation. The required documents field is not specified in our current registration data; however, we may still review account information and request clarification where needed to keep an account active, secure, and compliant with legal obligations. We may also delay certain account functions until verification checks are completed satisfactorily.

You are responsible for keeping your login details confidential. Any activity conducted through your account will be treated as your own unless and until you notify us of unauthorised use. If you believe your account has been accessed without permission, please contact support immediately.

Deposits, Withdrawals & Financial Rules

We currently support Skrill, Neteller, and bank wire transfer among our payment methods. Availability may depend on your location, account status, and internal checks at the time of the transaction. It is your responsibility to ensure that any deposit or withdrawal method you use is registered in your own name and that you are authorised to use it.

By making a deposit, you confirm that the funds are legally owned by you, are not derived from unlawful activity, and are not being used on behalf of any third party. We do not permit deposits from shared, anonymous, or unauthorised payment sources. Where there is a reasonable compliance concern, we may place a transaction under review.

Withdrawals are subject to account validation, security checks, and our internal anti-money laundering procedures. As a basic AML rule, we may require that withdrawals are made through the same payment route used for depositing where this is operationally possible. If this is not possible, we may determine an alternative withdrawal method in line with compliance and payment processing requirements.

You must not use our platform to transfer funds, disguise the source of money, or carry out transactions that have no genuine gaming purpose. We reserve the right to review account activity where deposit and withdrawal behaviour suggests irregular use, including low-risk play patterns intended only to move funds through the account.

We may refuse, reverse, delay, or cancel a financial transaction where:

• the payment method does not belong to you;
• the account is under verification or security review;
• we suspect fraud, collusion, chargeback risk, or other prohibited conduct;
• the transaction appears to breach legal or regulatory obligations;
• bonus conditions or general account rules have not been met.

You are responsible for entering accurate payment details. We are not liable for delays or losses caused by incorrect information submitted by the account holder, third-party banking processes, or circumstances outside our reasonable control. Before requesting a withdrawal, please make sure your account information is current and that any promotional conditions linked to your balance have been satisfied.

For guidance on a pending payment issue, you may contact support through our available channels before submitting repeated requests.

General Bonus & Promotional Terms

From time to time, we may offer promotions subject to separate campaign conditions. Our standard welcome offer, where available, is a 100% bonus up to £100, with wagering requirements of 7x the sum of deposit and bonus within 30 days. By claiming or using any bonus, you agree to the relevant offer terms as well as these wider QBet Casino terms of service.

Bonuses are provided for genuine recreational play. They are not transferable, cannot be sold, and may only be used by the account holder to whom the promotion is assigned. We reserve the right to refuse, limit, or remove a promotion where eligibility is unclear or where we believe the terms have not been followed.

During wagering, all play must be carried out in a normal and fair manner. We do not permit bonus abuse, including but not limited to:

• creating multiple accounts to claim the same or similar offers;
• using payment patterns or betting behaviour intended to avoid normal promotional risk;
• attempting to exploit technical errors, pricing mistakes, or promotional loopholes;
• acting in coordination with others to obtain an unfair advantage.

Maximum bet rules may apply during wagering periods, even where they are stated separately on a promotion. If a player places bets above an allowed promotional threshold, uses restricted play patterns, or otherwise breaches promotional rules, we may void winnings, remove the bonus balance, or cancel access to future offers.

We also reserve the right to correct obvious errors in promotional content, including accidental publication mistakes, and to withdraw any offer where required for legal, regulatory, or risk-control reasons. If a bonus expires before the stated wagering requirement is completed within 30 days, any associated promotional value or winnings linked to unmet conditions may be forfeited in line with the applicable offer rules.

If you are unsure whether a promotion is suitable for your account, please review the offer terms carefully or return to the homepage to check the latest published conditions.

Prohibited Activities & Account Closure

We expect all customers to use the platform lawfully and in good faith. Any conduct that threatens fairness, security, regulatory compliance, or the integrity of our services may lead to immediate action on the account.

The following activities are prohibited:

• opening or operating more than one account without our permission;
• registering with false, stolen, or misleading personal details;
• using a VPN, proxy, or similar tool to bypass territorial restrictions or security controls;
• allowing another person to access or use your account;
• using someone else’s payment method or identity information;
• fraud, attempted fraud, chargebacks, or payment reversals made in bad faith;
• collusion, cheating, or unfair play in any game or service area;
• abusing promotions, technical faults, or system vulnerabilities;
• using the account for money laundering or any unlawful purpose.

Where we identify or reasonably suspect a breach, we may suspend access, restrict transactions, remove bonuses, void affected winnings, place the account under investigation, or close the account permanently. In serious cases, we may also report relevant information to payment providers, regulatory bodies, or law enforcement where required.

If an account is closed because of a terms breach, any remaining balance may be withheld, adjusted, or returned only after completion of our review and subject to legal and regulatory requirements. Our decision on account misuse will be based on the evidence available to us at the time of the investigation.

Licensing, Jurisdiction & Dispute Resolution

We operate under a licence in Curaçao and apply these rules in line with that regulatory framework. Our services are intended to be used only where lawful, and all account activity remains subject to the conditions of our licence, internal compliance controls, and applicable platform policies.

If you have a complaint or wish to challenge a decision, you should contact our support team first through live chat or email. Support is available 24/7, and we will review the issue based on account records, transaction data, promotional conditions, and any other relevant information connected to the matter.

We ask that complaints are submitted clearly and from the registered account details so we can investigate without delay. If a dispute cannot be resolved through standard support handling, we may escalate it internally for further review in accordance with our licensing and compliance obligations.

For any questions about these QBet Casino general rules, please contact support before continuing to use the account.